Refund policy

Returns & Refunds

We want you and your pup to be happy.

If you're not completely satisfied with your purchase, we’re here to help.

Return Window:
You have 30 days from the delivery date to request a return.

Conditions:
Product must be unopened and in its original packaging.

How to Request:
Email us at service@vetriuntrix.com with:
Your order number
Reason for return
Photos (if applicable)

Our team will review and process your return or refund request within 48 hours.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@vetriuntrix.com.

Please note: Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the product is defective.

Thanks for trusting Vetriuntrix. We’ll always do our best to make things right.